Privacy Policy

1. Information We Collect

1.1 Information You Don't Need to Worry About

Documents and Content: We do NOT collect, store, or have access to:

• Your documents (PDFs, DOCX files, images)
• Document content or text
• File names or metadata
• Scanned images or photos

1.2 Technical Information We May Collect

For Mobile App Users:

• Device Information: Device model, operating system version, app version
• Device Identifiers: Anonymous device identifiers for analytics (not linked to personal identity)
• Usage Analytics: App crashes, performance metrics, feature usage (anonymized)
• Device Permissions: Camera (for document scanning), photo library (for image import), microphone (for video scanning)

For Website Users:

• Browser Information: Browser type, version, language preference
• IP Address: For basic analytics and security (not stored permanently)
• Cookies: Essential cookies for website functionality only

1.3 Information We Never Collect

• Personal identification information
• Email addresses (unless you contact us)
• Location data beyond country-level analytics
• Biometric data
• Contact lists or calendar information

2. How We Use Information

2.1 Document Processing (Our Core Promise)

• Local Processing: All document compression, conversion, and scanning happens on your device
• Temporary Cloud Processing: For complex operations, we may use cloud services for up to 60 seconds
• Automatic Deletion: Any temporary cloud data is automatically deleted within 60 seconds
• No Analysis: We never analyze, read, or extract information from your documents

2.2 App Improvement

• Performance Optimization: Anonymous usage data helps improve app speed and reliability
• Crash Prevention: Error reports help us fix bugs and prevent app crashes
• Feature Development: Understanding feature usage guides future updates

2.3 Legal Compliance

• Security: Monitoring for fraud and abuse prevention
• Legal Requirements: Complying with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 We Do NOT Share Your Documents

• Documents are never transmitted to third parties
• Document content is never shared, sold, or disclosed
• File processing remains completely private

3.2 Limited Technical Data Sharing

We may share anonymous, aggregated technical data with:

• Analytics Providers: For app performance monitoring (no personal identification)
• Cloud Processing Services: Temporary, encrypted processing (60-second deletion)
• Customer Support: Only when you explicitly contact us for help

3.3 Legal Disclosure

We may disclose information if required by law, but this does not include your documents or content.

4. Device Permissions (Mobile App)

4.1 Required Permissions

• Camera: For document scanning and photo capture
• Photo Library: To import images for PDF conversion
• Storage: To save processed documents locally on your device

4.2 Optional Permissions

• Microphone: For video recording during document scanning
• Push Notifications: To notify you of processing completion (can be disabled)

4.3 Permission Management

• You can revoke permissions at any time in your device settings
• App functionality may be limited without certain permissions
• We request permissions only when needed for specific features

5. Data Security and Retention

5.1 Security Measures

• End-to-End Encryption: All data transmission is encrypted
• Local Encryption: Documents stored on your device are encrypted
• Secure Deletion: Temporary cloud data is securely wiped after 60 seconds
• No Persistent Storage: We maintain no permanent copies of your documents

5.2 Data Retention

• Documents: Stored only on your device, under your control
• Technical Data: Retained for up to 24 months for analytics purposes
• Support Communications: Retained for 36 months for customer service
• Account Data: Deleted within 30 days of account deletion request

6. Your Privacy Rights

6.1 Access and Control

• Document Access: Complete control over documents stored on your device
• Data Access: Request information about technical data we've collected
• Data Correction: Request correction of any inaccurate information
• Data Deletion: Request deletion of your technical data

6.2 Account Deletion

• Easy Deletion: Delete your account directly in the app settings
• Complete Removal: All associated data deleted within 30 days
• Document Retention: Documents on your device remain under your control

6.3 Communication Preferences

• Opt-Out: Unsubscribe from any communications
• Notification Control: Manage push notifications in app settings

7. Children's Privacy (COPPA Compliance)

• Age Restriction: Our service is not intended for children under 13
• No Knowingly Collection: We do not knowingly collect information from children under 13
• Parental Rights: Parents can request deletion of their child's information
• Age Verification: Users must confirm they are 13 or older

8. International Data Transfers

8.1 Data Location

• Primary Processing: On your device (local)
• Temporary Cloud Processing: May occur in secure data centers globally
• 60-Second Rule: All cloud data is deleted within 60 seconds regardless of location

8.2 Transfer Safeguards

• Encryption: All transfers use industry-standard encryption
• Minimal Data: Only essential technical data for processing
• Short Duration: Temporary processing only

9. Third-Party Services

9.1 Cloud Processing Providers

• AWS Lambda: For document compression and conversion (60-second deletion)
• Anonymous Processing: No personal identifiers sent to cloud services
• Encrypted Transit: All data encrypted during transmission

9.2 Analytics Services

• Usage Analytics: Anonymous app performance and usage data
• No Personal Data: Cannot be linked back to individual users
• Opt-Out Available: Contact us to opt out of analytics

10. Cookies and Tracking (Website)

10.1 Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Anonymous usage statistics (can be disabled)
• No Tracking Cookies: We do not use advertising or social media tracking

10.2 Cookie Management

• Browser Settings: Control cookies through your browser settings
• Cookie Notice: We'll inform you about cookie usage
• Third-Party Cookies: We do not allow third-party tracking cookies

11. Updates to This Policy

• Notification: We'll notify you of significant changes through the app or website
• Effective Date: Changes take effect 30 days after notification
• Continued Use: Using our service after changes constitutes acceptance
• Version History: Previous versions available upon request

12. Contact Information

12.1 Privacy Questions

• Email: privacy@documaster.app
• Response Time: We respond to privacy inquiries within 72 hours
• Subject Line: Please use "Privacy Inquiry" for faster processing

12.2 Data Requests

• Email: privacy@documaster.app
• Subject Line: "Data Request - [Access/Deletion/Correction]"
• Verification: We may require identity verification for certain requests

12.3 General Support

• Email: support@documaster.app
• Website: documaster.app

13. Legal Information

13.1 Governing Law

This Privacy Policy is governed by the laws of Australia.

13.2 Compliance

We comply with:

• GDPR (European Union)
• CCPA (California)
• COPPA (Children's Online Privacy Protection Act)
• Apple App Store Privacy Guidelines
• Google Play Store Privacy Requirements

13.3 Dispute Resolution

Privacy disputes will be resolved through binding arbitration in the United States.